On completion of this module successful participants will be able to:
Knowledge
1. Explain and reflect on various notions and models of knowledge management (KM).
2. Analyse and explain the uses and misuses of common terms in KM, such as 'knowledge', 'information' and 'data', in organisational contexts and in the expression of knowledge management strategies.
3. Consider the role of knowledge workers and leaders in promoting organisational learning and knowledge development.
4. Select between non-IT based and IT-based strategies for strategic KM programmes.
5. Evaluate social tools and technologies in supporting organisations in knowledge communication, creation and utilisation.
Skills
1. Participate in an organisation, understanding its knowledge needs and strategic KM options.
2. Work as a member of a team to identify resources, both within an organisation and external to it, which can be mobilised to create a knowledge management ethos.
3. Evaluate organisational knowledge management programmes on a strategic level.
4. Work as a member of a team to create and operate a community of practice.
5. Write authoritatively about KM ideas and critique what others have written about KM.
· Published critiques and reflections on knowledge management definitions, models, frameworks and lifecycles.
· The variety of uses (and misuses) of terms like ‘knowledge’, ‘information’, ‘data’, ‘knowledge management system’ and ‘information system’ in the context of knowledge management strategies in organisations.
· Arrangements to help KM strategies, e.g. social and knowledge networks and communities of practice.
· Organisational learning and individual learning: learning within an organisation.
· The role of social tools and technologies in learning and knowledge development.
· Metadata and tagging to represent knowledge perspectives
· Designing and evaluating knowledge management programmes in organisations.
